Senior Operations Manager - Telecommunications

In the realm of telecommunications, an exciting opportunity awaits as we seek a Senior Operations Manager to steer our Field Technicians, Service, and Support teams. This role is not just a leadership position; it's an opportunity to chart the course of seamless operations, drive excellence, and elevate the customer experience.

Imagine a role where you directly shape the day-to-day operations, oversee the meticulous maintenance of cutting-edge technology, and lead teams spread across multiple locations. Your mission? To cultivate an exceptional team environment and ensure customers receive nothing short of excellence.

If you are interested in this opportunity, apply today! 

Responsibilities:

• Lead the charge for Field Technicians, Service, and Support teams.
• Craft customer service procedures with satisfaction goals in mind.
• Engage in regular meetings, fostering an environment for feedback and continuous improvement.
• Be a mentor, ensuring the retention and development of top-tier talent.
• Keep meticulous records and document activities, ensuring a comprehensive overview of operations.
• Navigate the intricacies of field schedules, troubleshooting delays with precision.
• Be the vigilant overseer of operational efficiency, implementing improvements as needed.

Skills Required:

• Your communication, both oral and written, is a beacon of clarity.
• Navigate operations tools and technology with a superior understanding.
• Prove your mettle in holding teams accountable for their actions.
• Showcase prowess in budgeting, forecasting, and resource allocation.

Qualifications:

• A seasoned navigator with 5+ years of experience steering operations.
• A background in the telecom industry is the compass we prefer.

What We Offer:

• A full-time remote position, occasionally navigating to company locations.
• A competitive salary, carefully weighed against your experience.
• Direct reporting to the VP of Sales, Marketing & Customer Experience.
• A comprehensive benefits package, a treasure chest for your well-being.

Salary:

• $Negotiable - DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid time off
• Education reimbursements