Service Delivery Manager - IT Solutions Provider

  • $120,000
  • Brisbane, Queensland
  • Permanent
  • Enterprise
  • Enterprise Networking

Are you an organised and proactive individual looking to help deliver cutting edge technologies?

Our client excels in providing innovative Network & Cloud Solutions. They are seeking a talented Service Delivery Manager to ensure smooth service execution and client satisfaction.


  • Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
  • Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
  • Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
  • Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
  • Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
  • Budget Management: Responsible for managing the budget related to service delivery operations.

Desired Experience/Qualifications:

  • Demonstrated Service Delivery Management experience in Network or Cloud-based solutions.
  • Proven ability manage a large accounts
  • Leadership and team management skills.
  • Client-focused with strong communication.
  • Strong problem-solving and analytical skills.
  • Relevant industry certifications (ITIL, PMP, CISSP) a plus.


  • $120,000
  • Superannuation
  • Annual bonus
  • Expenses paid
  • Training & development funded
  • Hybrid working

If this role seems of interest, please get in touch and apply today! 

Laurence Burrows Head of Enterprise APAC

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