Service Delivery Manager - MSP

  • $120,000-$130,000
  • Sydney, Australia
  • Permanent
  • Enterprise
  • Enterprise Delivery

Are you an organised and proactive individual looking to help create a new service desk function which works on cutting edge technologies?

You'll have the opportunity to join a company renowned for providing innovative solutions in the cybersecurity space. 

They're on the lookout for a proactive and organized Service Delivery Manager to shape a new Service Desk and ensure seamless service execution, driving client satisfaction to new heights!

  1. You'll lead the establishment and operation of a state-of-the-art Service Desk, ensuring efficiency and responsiveness in service delivery.
  2. You'll build and nurture strong client relationships, serving as the primary point of contact for all service-related matters.
  3. You'll supervise and motivate a team of technical professionals, fostering their productivity and professional growth.

If you're interested in this opportunity, apply here!


  • Lead the establishment and operation of a new Service Desk, ensuring smooth, efficient, and responsive service delivery.
  • Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
  • Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
  • Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
  • Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
  • Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
  • Responsible for managing the budget related to service delivery operations.

Experience & Skills 

  • Demonstrated Service Delivery Management experience in Network Engineering or Cybersecurity.
  • Proven ability to build and manage a Service Desk.
  • Strong understanding of Cybersecurity.
  • Leadership and team management skills.
  • Client-focused with strong communication.
  • Strong problem-solving and analytical skills.
  • Relevant industry certifications (ITIL, PMP, CISSP) a plus.

Salary Details

  • $120,000-$130,000 base salary
  • Superannuation
  • Annual bonus
  • Expenses paid
  • Training & development funded
  • Hybrid working
Laurence Burrows Head of Enterprise APAC

Apply for this role