Service Delivery Manager - MSP
1452383
Posted: 16/11/2023
- $120,000-$130,000
- Sydney, Australia
- Permanent
- Enterprise
- Enterprise Delivery
Are you an organised and proactive individual looking to help create a new service desk function which works on cutting edge technologies?
You'll have the opportunity to join a company renowned for providing innovative solutions in the cybersecurity space.
They're on the lookout for a proactive and organized Service Delivery Manager to shape a new Service Desk and ensure seamless service execution, driving client satisfaction to new heights!
- You'll lead the establishment and operation of a state-of-the-art Service Desk, ensuring efficiency and responsiveness in service delivery.
- You'll build and nurture strong client relationships, serving as the primary point of contact for all service-related matters.
- You'll supervise and motivate a team of technical professionals, fostering their productivity and professional growth.
If you're interested in this opportunity, apply here!
Responsibilities
- Lead the establishment and operation of a new Service Desk, ensuring smooth, efficient, and responsive service delivery.
- Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
- Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
- Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
- Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
- Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
- Responsible for managing the budget related to service delivery operations.
Experience & Skills
- Demonstrated Service Delivery Management experience in Network Engineering or Cybersecurity.
- Proven ability to build and manage a Service Desk.
- Strong understanding of Cybersecurity.
- Leadership and team management skills.
- Client-focused with strong communication.
- Strong problem-solving and analytical skills.
- Relevant industry certifications (ITIL, PMP, CISSP) a plus.
Salary Details
- $120,000-$130,000 base salary
- Superannuation
- Annual bonus
- Expenses paid
- Training & development funded
- Hybrid working
Laurence Burrows
Head of Enterprise APAC