Are you an organised and proactive individual looking to help create a new service desk function which works on cutting edge technologies?
You'll be the linchpin in for this company's mission to deliver innovative Networking & Cyber Security solutions.
Here’s what the role promises:
- Lead the establishment and operation of a cutting-edge Service Desk, ensuring efficient and responsive service delivery.
- Build and maintain strong client relationships, serving as the primary point of contact for service-related matters, ensuring their satisfaction.
- Motivate and supervise a team of technical professionals, fostering their growth and productivity.
If this role seems of interest, please respond to this listing, or email: firstname.lastname@example.org so we can arrange a follow-up call!
- Lead the establishment and operation of a new Service Desk, ensuring smooth, efficient, and responsive service delivery
- Build and maintain strong client relationships, acting as the primary point of contact for service-related matters
- Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth
- Oversee the resolution of incidents and problems, ensuring timely and effective solutions
- Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations
- Identify and mitigate potential risks to service delivery, ensuring network security and uptime
- Responsible for managing the budget related to service delivery operations
Experience & Skills
- Demonstrated Service Delivery Management experience in Network Engineering or Cybersecurity
- Proven ability to build and manage a Service Desk
- Strong understanding of Cybersecurity
- Leadership and team management skills
- Client-focused with strong communication
- Strong problem-solving and analytical skills
- Relevant industry certifications (ITIL, PMP, CISSP) a plus
- $120,000-$130,000 base salary
- Annual bonus
- Expenses paid
- Training & development funded
- Hybrid working