Service Desk Analyst - Cisco Partner

Are you ready to embark on an exciting career journey with a leading Cisco Gold Partner in the heart of Blackburn? 

We are seeking a motivated Service Desk Analyst to join our dynamic team and play a pivotal role in providing exceptional IT support services.

You'll enjoy these benefits:

• Work for one of the nation's leading Cisco Partners, contributing to a dynamic and innovative work environment.
• Join a team with a legacy of 2000 heads, offering room for career growth and development.
• Enjoy a competitive salary of £24,500 with an additional 20% shift allowance.

If you are enthusiastic about technology, possess excellent soft skills, and are eager to contribute to the success of a Cisco Gold Partner company, we want to hear from you!

Please submit your most recent CV to rian.horsman@hamilton-barnes.com or apply directly here!

Responsibilities 

• Act as the first point of contact for users, providing 1st line support for network-related issues
• Handle incidents, service requests, and inquiries with professionalism and efficiency
• Troubleshoot and resolve Cisco routing, switching, and network security issues
• Collaborate with cross-functional teams to ensure timely resolution of technical challenges
• Proactively identify and implement solutions to enhance the overall user experience

Experience & Skills 

• A solid background in IT, with an understanding of network support principles
• Excellent soft skills with the ability to communicate technical information in a user-friendly manner
• Passionate about learning and staying up-to-date with the latest advancements in networking technologies
• Cisco certifications (CCNA, CCNP) are a plus
• Previous experience in a service desk or technical support role is advantageous

Salary Details  

• £24,500 basic 
• Exciting opportunities for career growth and professional development within a Cisco Gold Partner company
• Work in a collaborative and innovative environment that values continuous learning