Service Desk Analyst - Banking & Finance

  • £180 - £230
  • Shepherds Bush – Onsite
  • Contract
  • 150
  • 200
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Join our client, where you’ll play a crucial role in enhancing our client’s user-facing services. We are dedicated to delivering top-notch support and customer service, ensuring their departmental IT applications, business services, and end-user computing run smoothly.

Contract Details:

  • Duration: 3/6 months (Scope for extension) 
  • Location: Shepherd's Bush – Onsite  
  • Commencement Date: - ASAP 
  • Daily Rate: £180 - £230 
  • Determination: Outside IR35

 Job Description:

As a Service Desk Analyst, you will be the first point of contact for all technology-related queries, providing both 1st and 2nd line technical support. Your exceptional customer service skills and comprehensive technical knowledge will be key to your success in this role.

 Key Responsibilities:

  • Provide 1st and 2nd line technical support for departmental IT applications, business services, and end-user computing.
  • Serve as the primary contact for all technology-related inquiries.
  • Troubleshoot and resolve hardware and software issues.
  • Manage tasks and prioritize work to adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Build and configure laptops/desktops for end-users.
  • Support and maintain Office 365, Azure AD, Windows, and Linux environments.
  • Handle print server and printer-related issues.
  • Support telephony systems including mobile and VOIP.
  • Assist with mobile device management and related applications.

 Essential Skills / Experience:

  • Minimum 1 to 2 years of experience in a similar role supporting corporate environments.
  • Familiarity with service desk systems like ServiceNow or similar.
  • Solid knowledge of Office 365, Azure AD, Windows, and Linux environments.
  • Experience supporting mobile devices and mobile device management (MDM) applications.
  • Working knowledge of Kanban or agile methodologies.
  • Degree-level education and professional certifications (e.g., RHCE, MCSE, CCNA).
  • Experience with databases on Linux such as MySQL or PostgreSQL.
  • Understanding of TCP/IP networking.

If you are interested in this opportunity apply today! 

Rian Horsman Network Consultant

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