Service Desk Analyst - Banking & Finance
1511122
Posted: 13/06/2024
- £180 - £230
- Shepherds Bush – Onsite
- Contract
- 150
- 200
- Contract
- Infrastructure and Cloud Contract
- Enterprise Networking Contract
Join our client, where you’ll play a crucial role in enhancing our client’s user-facing services. We are dedicated to delivering top-notch support and customer service, ensuring their departmental IT applications, business services, and end-user computing run smoothly.
Contract Details:
- Duration: 3/6 months (Scope for extension)
- Location: Shepherd's Bush – Onsite
- Commencement Date: - ASAP
- Daily Rate: £180 - £230
- Determination: Outside IR35
Job Description:
As a Service Desk Analyst, you will be the first point of contact for all technology-related queries, providing both 1st and 2nd line technical support. Your exceptional customer service skills and comprehensive technical knowledge will be key to your success in this role.
Key Responsibilities:
- Provide 1st and 2nd line technical support for departmental IT applications, business services, and end-user computing.
- Serve as the primary contact for all technology-related inquiries.
- Troubleshoot and resolve hardware and software issues.
- Manage tasks and prioritize work to adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Build and configure laptops/desktops for end-users.
- Support and maintain Office 365, Azure AD, Windows, and Linux environments.
- Handle print server and printer-related issues.
- Support telephony systems including mobile and VOIP.
- Assist with mobile device management and related applications.
Essential Skills / Experience:
- Minimum 1 to 2 years of experience in a similar role supporting corporate environments.
- Familiarity with service desk systems like ServiceNow or similar.
- Solid knowledge of Office 365, Azure AD, Windows, and Linux environments.
- Experience supporting mobile devices and mobile device management (MDM) applications.
- Working knowledge of Kanban or agile methodologies.
- Degree-level education and professional certifications (e.g., RHCE, MCSE, CCNA).
- Experience with databases on Linux such as MySQL or PostgreSQL.
- Understanding of TCP/IP networking.
If you are interested in this opportunity apply today!
Rian Horsman
Network Consultant