Service Desk Engineer - Consulting

Are you passionate about providing top-notch IT support?

You'll have the opportunity to join a forward-thinking IT services and consulting company, dedicated to delivering cutting-edge solutions to their clients. As a Service Desk Engineer, you'll be at the forefront of technical support, ensuring clients receive efficient and effective assistance.

You'll enjoy the following benefits:

1. You'll be the go-to expert, providing first-line technical support through various channels, ensuring clients receive timely assistance.
2. You'll have the autonomy to diagnose and resolve hardware, software, and network issues, making a significant impact on client satisfaction.
3. You'll play a crucial role in managing and prioritizing client support tickets, ensuring service level agreements are met, and even conduct user training sessions and create user-friendly documentation.

If you're interested in this opportunity, apply here!

Responsibilities 

• Provide first-line technical support for clients through various channels
• Diagnose and resolve hardware, software, and network issues promptly
• Manage and prioritize client support tickets to meet service level agreements
• Conduct user training sessions and create user-friendly documentation
• Collaborate with internal teams to deploy software updates and patches
• Assist in IT asset management and procurement processes

Experience & Skills 

• Bachelor’s degree in IT or related field
•  years of experience in a service desk or technical support role
• Certifications such as CompTIA A+ or relevant vendor certifications are a plus
• Strong proficiency in troubleshooting Windows and Mac operating systems
• Excellent communication and customer service skills
• Familiarity with ITIL framework and best practices
• Ability to work independently and collaboratively in a fast-paced environment

Salary Details  

• $60k