Are you passionate about providing top-notch IT support?
You'll have the opportunity to join a forward-thinking IT services and consulting company, dedicated to delivering cutting-edge solutions to their clients. As a Service Desk Engineer, you'll be at the forefront of technical support, ensuring clients receive efficient and effective assistance.
You'll enjoy the following benefits:
- You'll be the go-to expert, providing first-line technical support through various channels, ensuring clients receive timely assistance.
- You'll have the autonomy to diagnose and resolve hardware, software, and network issues, making a significant impact on client satisfaction.
- You'll play a crucial role in managing and prioritizing client support tickets, ensuring service level agreements are met, and even conduct user training sessions and create user-friendly documentation.
If you're interested in this opportunity, apply here!
- Provide first-line technical support for clients through various channels
- Diagnose and resolve hardware, software, and network issues promptly
- Manage and prioritize client support tickets to meet service level agreements
- Conduct user training sessions and create user-friendly documentation
- Collaborate with internal teams to deploy software updates and patches
- Assist in IT asset management and procurement processes
Experience & Skills
- Bachelor’s degree in IT or related field
- years of experience in a service desk or technical support role
- Certifications such as CompTIA A+ or relevant vendor certifications are a plus
- Strong proficiency in troubleshooting Windows and Mac operating systems
- Excellent communication and customer service skills
- Familiarity with ITIL framework and best practices
- Ability to work independently and collaboratively in a fast-paced environment