Service Desk Engineer - Financial Org

We are partnered with a leading independent private equity partnership, that boasts a global presence with over $66 billion in investments across 41 countries. Committed to partnering for sustained growth, their multilingual team embodies an entrepreneurial spirit, intellectual honesty, enthusiasm, and a drive for success.

The Service Desk Engineer is a pivotal member of their global support team, offering 1st and 2nd line support for all IT and business systems. This role requires hands-on support in the Madrid office and occasional travel to other European offices. The successful candidate will be the sole IT Engineer in Madrid, necessitating the ability to work independently while collaborating with the global IT team.

Responsibilites:

• Vendor management and ordering of PC equipment
• Interfacing with 3rd parties for support issue resolution
• Proficiency in Microsoft Windows 10 and Microsoft 365
• Handling of PC hardware & peripherals (Dell / Lenovo)
• PC imaging and software deployment, MS Intune OOBE
• MDM software expertise – Apple iOS configuration & troubleshooting, MS Intune
• Hybrid Azure Active Directory, Group Policy, Exchange, and Office 365 administration
• Remote access, VPN & VDI, Global Protect VPN
• Basic networking fundamentals
• Video conferencing (Cisco Video Codec and Zoom)
• Familiarity with ServiceNow ticketing system (desirable)
• Cloud and on-premise bespoke application support (desirable)
• Cisco IP telephony & telephone PBX administration (desirable)

Must-Haves:

• Service Desk, IT Support Expertise
• Proficiency in Microsoft, Windows, Intune, MDM
• Flexible mindset
• 5-10 years of relevant experience
• Ideally multi-lingual (Spanish, English, French); Spanish and English proficiency considered
• Ability to operate as the sole IT Engineer in the Madrid office

Nice-to-Haves:

• Experience in voice and networks

Salary/Day Rate: €50,000 - €60,000

Location: On-site in Madrid; Paris office visits 2x per month