Service Desk Technician - IT Service Provider

Join the Elite IT Team at Brisbane's Award-Winning IT Service Provider!

Step into the dynamic world of Brisbane's acclaimed IT service provider recognized for excellence in delivering top-notch IT solutions to clients nationwide. As they continue to expand, we're on the lookout for a talented Service Desk Technician to join their team. Be the first point of contact for clients and play a pivotal role in delivering exceptional IT support.

Responsibilities:

• Serve as the first point of contact for clients, managing triage and providing top-notch customer service.
• Handle Ticket Management, ensuring efficient resolution of client issues.
• Provide Application Support, showcasing your expertise in Microsoft Windows 10, Office suite, and Office365 Administration.

Skills/Must Have:

• Strong knowledge of Microsoft Windows 10 and other Microsoft Products (Office suite & Office365 Administration, End Point Management).
• Proficiency in application, software, and hardware support.
• Knowledge of Network troubleshooting including DHCP, DNS, TCP/IP.
• Familiarity with Microsoft Servers (2012, 2016, Azure), including Active Directory & Exchange on-premise and Exchange Online.

Benefits:

• Work-from-home flexibility, ensuring a healthy work-life balance.
• Enjoy complimentary food in the office (breakfast, lunch & fruit) and the cherished tradition of Free Pizza Fridays.
• Access to paid training to enhance your skills and knowledge.

Salary:

• $75,000 basic per annum.

Embark on an exciting journey where innovation meets excellence. Apply now to be part of this dynamic team and elevate your career in IT support!