Technical Author - Managed Service Provider

  • £50,000 basic salary per annum
  • Stoke-on-Trent, Staffordshire
  • Permanent
  • 50000
  • Enterprise Security
  • Networking Security

Join a leading Managed Service Provider (MSP) dedicated to delivering secure ICT services to the UK’s Defence and Security sectors, along with other government departments with intricate security needs. Their mission revolves around safeguarding secret systems and sensitive data for esteemed clients such as the MOD and MOJ.

Achieving this by assembling a team of experts with the precise blend of skills, experience, qualifications, and character to seamlessly integrate with an existing team of specialists. Their track record speaks for itself, showcasing tangible benefits delivered to clients, coupled with our commitment to nurturing the personal and professional growth of employees.

As a Technical Author, you'll play a pivotal role in enhancing the quality of documentation across the entire project lifecycle, collaborating closely with various teams throughout the organization.


  • Enhance documentation across Sales, Operations, and delivery teams.
  • Contribute to the development, process enhancement, and continuous maintenance of our documentation production, aligning with external accreditation standards such as ISO9001.


  • Proven experience in a technical writing environment, encompassing research, planning, and crafting technically precise content.
  • SC Clearable


  • Long Term Sickness/Disability Insurance
  • Discretionary Bonus bonus scheme 
  • Access professional counselling and support through an  Employee Assistance Programme, offering online, telephone, and face-to-face sessions, along with a 24/7 hotline.
  • Enjoy corporate gym membership, granting access to a wide array of health and wellbeing resources, including classes and personalized training sessions. Additionally, they have wellbeing days throughout the year, featuring fitness-focused activities and classes.
  • Benefit from a Health CashPlan with Simply Health, covering a range of medical expenses such as dental, chiropractic, optical, and prescription costs.


  • £50,000 basic salary per annum

Join this leading MSP in making a meaningful impact in the realm of secure ICT services while fostering personal and professional growth. If you're passionate about technical writing and contributing to high-stakes projects, we welcome you to apply today! 

Zack Mount Head of Network Security (EMEA)

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