Technical Support Engineer - ISP

1465269
  • €40,000 Gross Per Year
  • Brussels, Belgium
  • Permanent
  • 40000
  • Telecoms
  • IP Networking & Transmission


Do you want to work with a rapidly growing ISP who have 600+ customers across Belgium - including some of the biggest names in the telecoms industry?

Our client is looking for ambitious engineers to join them in a Technical Support capacity - Installing, Configuring and providing support on their customer's networks.

As well as providing an opportunity to be a key member of a growing team, they also offer an educational position to ensure you get exposure to different arms of the business - alongside the ability to do technical training and certificates if you have the drive !! 

If you're located in Brussels and want to gain invaluable hands-on experience at the heart of an exciting company then this is the opportunity you have been waiting for!


Responsibilities:

  • Together with your colleagues, you are responsible for the second-line support of our networking solutions. You are a real team player who always puts the customer first in a creative way. 
  • Responsible for advanced incident management and providing support on the client's services from their customer infrastructure (modem, routers, switches).
  • Follow up on complex incident tickets
  • Solve customer problems     
  • You are part of the 24/7 permanence 
  • Supervise installations and replacement of equipment at the customer
  • Installation of modems/routers/4G at the customer site
  • At the customer's request, you make changes to their configuration
  • You work proactively to permanently improve the support team       
  • Take responsibility for internal projects, such as product activation, and process evolution

Skills/Must have:

  • Support Engineer experience at a MSP or an ISP
  • Tri-lingual - Dutch, French and English (Flemish is a bonus)
  • Experience with Installations and Configurations 
  • Experience handing tickets and 2nd Line Support escalations 
  • Thorough understanding of Routing protocols 

Benefits:

  • Training and ability to gain certifications 
  • Company Car 
  • Fuelcard
  • Smartphone 
  • Laptop
  • Group Medical Insurance 
  • Meal Vouchers 
  • Bonus

Salary:

  • €40,000 Gross Per Year


Will Chapman Network Consultant BLX

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