Technical Support Engineer - ISP

Do you want to work with a rapidly growing ISP who have 600+ customers across Belgium - including some of the biggest names in the telecoms industry?

Our client is looking for ambitious engineers to join them in a Technical Support capacity - Installing, Configuring and providing support on their customer's networks.

As well as providing an opportunity to be a key member of a growing team, they also offer an educational position to ensure you get exposure to different arms of the business - alongside the ability to do technical training and certificates if you have the drive !! 

If you're located in Brussels and want to gain invaluable hands-on experience at the heart of an exciting company then this is the opportunity you have been waiting for!

Responsibilities:

• Together with your colleagues, you are responsible for the second-line support of our networking solutions. You are a real team player who always puts the customer first in a creative way. 
• Responsible for advanced incident management and providing support on the client's services from their customer infrastructure (modem, routers, switches).
• Follow up on complex incident tickets
• Solve customer problems     
• You are part of the 24/7 permanence 
• Supervise installations and replacement of equipment at the customer
• Installation of modems/routers/4G at the customer site
• At the customer's request, you make changes to their configuration
• You work proactively to permanently improve the support team       
• Take responsibility for internal projects, such as product activation, and process evolution

Skills/Must have:

• Support Engineer experience at a MSP or an ISP
• Tri-lingual - Dutch, French and English (Flemish is a bonus)
• Experience with Installations and Configurations 
• Experience handing tickets and 2nd Line Support escalations 
• Thorough understanding of Routing protocols 

Benefits:

• Training and ability to gain certifications 
• Company Car 
• Fuelcard
• Smartphone 
• Laptop
• Group Medical Insurance 
• Meal Vouchers 
• Bonus

Salary:

• €40,000 Gross Per Year