Technical Support Level 2/3 - IT Solutions Provider

  • $100,000
  • Sydney, New South Wales
  • Permanent
  • 100000
  • Enterprise
  • Enterprise Networking

Are you a driven Technical Support Engineer with a proven record of resolving complex IT issues, ready to tackle new challenges?

We're seeking a proactive and results-driven Technical Support Engineer to join a rapidly growing IT Managed Services team. Your role will involve taking the initiative to identify and address technical issues, ensuring seamless operations and fostering organizational advancement!


  • Resolve IT Support tickets using our internal help desk platform.
  • Identify, troubleshoot, and resolve network, security, hardware, and software issues.
  • Perform various Office 365 administrative tasks.
  • Manage users and groups within Active Directory.
  • Collaborate closely with the special projects team.
  • Support onboarding and client discovery for new systems.
  • Conduct network diagnostics and create VLANs.


  • Possession of relevant Microsoft and/or Azure Certification (preferred).
  • Highly regarded experience in Azure Infrastructure & Intune policy creation.
  • Experience with Networking products is highly valued
  • Solid understanding of fundamental IT principles in Network, Server, and Desktop environments.
  • In-depth knowledge of Microsoft desktop operating systems, including Windows 10 and 11.
  • Proficient in Microsoft server operating systems, including Windows Server 2016, 2019, and 2022.


  • Expenses paid
  • Training & development funded
  • Hybrid working
  • 100000AUD

If this role seems of interest, please get in touch today! 

Laurence Burrows Head of Enterprise APAC

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