Technical Support Level 2/3 - IT Solutions Provider

Are you a driven Technical Support Engineer with a proven record of resolving complex IT issues, ready to tackle new challenges?

We're seeking a proactive and results-driven Technical Support Engineer to join a rapidly growing IT Managed Services team. Your role will involve taking the initiative to identify and address technical issues, ensuring seamless operations and fostering organizational advancement!

Responsibilities: 

• Resolve IT Support tickets using our internal help desk platform.
• Identify, troubleshoot, and resolve network, security, hardware, and software issues.
• Perform various Office 365 administrative tasks.
• Manage users and groups within Active Directory.
• Collaborate closely with the special projects team.
• Support onboarding and client discovery for new systems.
• Conduct network diagnostics and create VLANs.

Experience:

• Possession of relevant Microsoft and/or Azure Certification (preferred).
• Highly regarded experience in Azure Infrastructure & Intune policy creation.
• Experience with Networking products is highly valued
• Solid understanding of fundamental IT principles in Network, Server, and Desktop environments.
• In-depth knowledge of Microsoft desktop operating systems, including Windows 10 and 11.
• Proficient in Microsoft server operating systems, including Windows Server 2016, 2019, and 2022.

Salary/Package:

• Expenses paid
• Training & development funded
• Hybrid working
• 100000AUD

If this role seems of interest, please get in touch today!