Tier 1 Engineer - MSP

We are partnered with a dynamic IT services provider dedicated to delivering exceptional support and solutions to clients.

As a Tier 1 Engineer, you will play a crucial role in providing technical support to their clients, ensuring their IT systems operate smoothly and efficiently.

Key Responsibilities:

• Technical Support:
  • Respond to client technical issues via phone, email, or ticketing system.
  • Diagnose and resolve hardware, software, and network-related problems.
  • Ensure timely resolution of technical issues to minimize client downtime.
• Client Communication:
  • Establish rapport with clients and provide clear technical explanations.
  • Keep clients informed about the status of their support tickets.
  • Identify opportunities to enhance clients' IT environments.
• Documentation and Reporting:
  • Maintain accurate records of client interactions and resolutions.
  • Document common technical issues and solutions.
  • Generate reports on service desk performance metrics.
• Technical Expertise:
  • Stay updated on latest technologies and industry trends.
  • Participate in training programs to enhance technical skills.
  • Provide feedback on product improvements and client needs.
• Team Collaboration:
  • Collaborate with service desk and other departments.
  • Share knowledge and best practices with colleagues.
  • Foster a positive and collaborative work environment.

Qualifications:

• Bachelor's degree in Computer Science or related field preferred.
• Previous experience in technical support role preferred.
• Strong knowledge of Microsoft Windows, Office 365, and networking concepts.
• Excellent communication and customer service skills.
• Analytical mindset with problem-solving abilities.
• IT certifications such as CompTIA A+ or Network+ are a plus.
• Ability to work independently and prioritize tasks.

Benefits:

• Competitive salary
• Health insurance
• Training and development opportunities
• Flexible work schedule

If you are interested in this opportunity and want to find out more, we encourage your to apply today!