1st Line Support Specialist - Systems Integrator

Looking for a role with plenty of growth opportunities?

Join a technology and managed services provider delivering transformation solutions across AI, data, cyber security, networking, and service design. The organisation combines specialist expertise and innovative technology to help customers improve performance through outcome-focused solutions.

This company is looking for someone to join its growing 24/7 technical support function, providing frontline customer support and resolving technical issues across communications platforms. The role follows a rotating shift pattern, including nights and weekends, with fully remote working after training and a clear progression path into 2nd and 3rd line support.

Don’t miss out on this exciting opportunity and apply today!

Responsibilities:

• Act as the first point of contact for all technical support issues, triaging, troubleshooting, and escalating where needed.
• Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers.
• Carry out user admin tasks (e.g. adding/removing users), work with Avaya and Netsapiens platforms.
• Learn the systems inside out within your first three months, developing a deep understanding of the tools and when to escalate.
• Work on a 12-week rotating shift pattern that includes evenings, overnights, and weekends.

Skills / Must Have:

• Excellent customer service, calm under pressure, solution-focused, and professional.
• Experience with service desk or helpdesk systems such as ServiceNow, Remedy, or Salesforce.
• Willing and able to work nights and weekends on a rotating basis.
• Must be eligible for SC (NPPV3) clearance, supporting critical, secure environments.
• Hungry to learn and grow, with a drive to progress and a strong work ethic.

Benefits:

• Clear career path into 2nd and 3rd line support, we promote from within.
• Hands-on training, 1:1 mentoring, and access to a growing knowledge base.
• Remote shift work after initial training period.
• Access to a wide technical stack, VOIP, Salesforce, virtualisation, and more.
• Tight-knit, ambitious team that values growth and results over hierarchy.

Location:

• Manchester-based for the first 3 months, ideally 5 days per week in the office (minimum 3 days)
• Fully remote during shifts after the first 3 months, while remaining within commuting distance for training

Salary:

• Up to £30,000 base + £3,100 shift allowance
• (Overtime opportunities available)