1st Line Support Specialist (Days) - System Integrator

1610716
  • Up to £30,000 base
  • Manchester, United Kingdom
  • Permanent
  • 30000
  • Telecoms
  • IP Networking & Transmission


Join a fast-growing, UK‑based digital transformation and managed services specialist expanding its support team. Founded in 2005, this privately owned company has built a reputation for excellence in cloud, cybersecurity, and communications serving both public and private sector clients nationwide. They are currently seeking a 1st Line Support Specialist to join their growing team and provide front-line technical support while building a strong foundation for career progression

As a   you’ll be on the front lines of technical support resolving customer issues, working with cutting-edge communications platforms, and gaining hands-on experience that sets you up for a strong future in IT.

Ready to kick-start your tech career with hands-on experience and a clear path for advancement? Apply today and become part of a dynamic support team that invests in your growth from day one.


Key Responsibilities:

  • Act as the first point of contact for all technical support issues – triaging, troubleshooting, and escalating where needed.
  • Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers.
  • Carry out user admin tasks (e.g. adding/removing users), work with Avaya and Netsapiens platforms.
  • Learn the systems inside out within your first three months, developing a deep understanding of the tools and when to escalate.
  • Participate in occasional out-of-hours support where required.

Skills / Must Have:

  • Excellent customer service – calm under pressure, solution-focused, and professional.
  • Experience with service desk or helpdesk systems such as ServiceNow, Remedy, or Salesforce.
  • Must be eligible for SC (NPPV3) clearance – you'll be supporting critical, secure environments.
  • Hungry to learn and grow – you want to move up and you’re not afraid to put in the work.

What’s in it for you?

  • Day-based support role – No shift work, no weekends. Just a consistent weekday schedule.
  • Serious career growth – Clear route into 2nd and 3rd line support, with training, mentorship, and progression mapped out.
  • No two days the same – Work across a wide range of tech, from VOIP to alarm monitoring systems, and get exposure early.
  • Extra earning potential – Overtime available for out-of-hours support.

Benefits:

  • Clear career path into 2nd and 3rd line support – we promote from within.
  • Hands-on training, 1:1 mentoring, and access to a growing knowledge base.
  • Remote working available after initial training period.
  • Access to a wide technical stack – VOIP, Salesforce, virtualisation, and more.
  • Tight-knit, ambitious team that values growth and results over hierarchy.

Salary:

  • Up to £30,000 base
  • (Overtime opportunities available)
Louis Parratt Head of RF UK

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