24/7 Infrastructure Support Engineer - Systems Integrator

Keen to join a company that champions growth and development?

Join a sovereign cloud and AI platform that combines the openness of public cloud with the security and control of private environments, making the cloud easier to use, faster to deploy, and fairer to pay for. Offering public cloud, private cloud, and high-performance GPU infrastructure with clear, predictable pricing, it helps organisations innovate while keeping control of their data, infrastructure, and spend.

Applications are open for a 24/7 Support Engineer to keep a fast-growing cloud-native platform provider’s public cloud and managed container services running reliably for developers and businesses worldwide. The ideal candidate will be the technical front line for a Linux-driven infrastructure estate, diagnosing live issues, escalating where needed, and helping shape how support operates as the platform scales.

Ready to take your expertise to the next level? Get in touch today!

Responsibilities:

• Provide 24/7 technical support for customers and internal teams across a global cloud platform, working on a rota basis
• Triage, diagnose and resolve infrastructure issues across Linux servers, networking, storage and containerised workloads
• Monitor platform health and respond to alerts and incidents, escalating to engineering with clear, well-documented context
• Troubleshoot Kubernetes and cloud-native service issues, supporting customers through deployment, scaling and performance problems
• Build and maintain runbooks, knowledge base articles and post-incident documentation to reduce repeat issues
• Identify automation and tooling opportunities that improve response times and customer experience

Skills/Must have:

• Proven experience in a hands-on infrastructure, systems administration, NOC or technical support role (typically 2 to 4 years)
• Strong Linux background (command line, troubleshooting, system administration) within a hosting, cloud or data centre environment
• Solid grasp of networking fundamentals (TCP/IP, DNS, HTTP), incident management and structured fault-finding, with comfort working from monitoring and logs
• Calm under pressure, excellent written and verbal communication with technical customers, and a proactive, ownership-led mindset suited to shift-based work

Desirable Skills:

• Exposure to Kubernetes, Docker or other container technologies
• Scripting skills (Bash, Python) or Infrastructure as Code (Terraform, Ansible)
• Experience with monitoring and observability tooling (Prometheus, Grafana, Zabbix or similar)
• Background at a cloud, hosting or managed services provider
• Linux certifications (RHCSA, LFCS) or CKA/CKAD

Benefits:

• Competitive benefits package including pension and holiday allowance (full details to be confirmed)
• Shift and on-call arrangements to be confirmed
• Training and development support, with clear progression into engineering, SRE or platform roles
• Remote or hybrid flexibility to be confirmed

Salary:

• Up to £60,000 base, plus any shift allowance or bonus to be confirmed