2nd Line Network Support Engineer - Systems Integrator

Keen to join a company that champions growth and development?

Join a fast-growing managed technology provider partnering with commercial landlords and workspace operators across the UK to modernize building infrastructure. Delivering tailored solutions spanning multi-tenanted internet connectivity, smart building sensors, and workplace analytics, the organization combines streamlined operations with an exceptional customer experience to simplify modern office technology.

The company is seeking a Second Line Network Support Engineer to support diverse customer environments on a predominantly remote basis, with occasional travel to client sites around Manchester for installations, infrastructure changes, and migrations. Ideal for a hands-on networking professional who takes ownership of complex troubleshooting, the role offers a clear pathway to develop toward advanced network engineering responsibilities while working closely with clients and technical partners.

Ready to take your expertise to the next level? Get in touch today!

Responsibilities:

• Providing 2nd Line network support across managed customer environments.
• Troubleshooting LAN, WAN, Wi-Fi and general connectivity issues.
• Diagnosing wireless performance, coverage and access point faults.
• Configuring and supporting switches, routers and wireless infrastructure.
• Investigating issues involving VLANs, DHCP, DNS, TCP/IP, NAT and VPNs.
• Monitoring customer networks and resolving incidents remotely.
• Supporting network configuration changes, firmware updates and maintenance.
• Taking ownership of tickets from initial investigation through to resolution.
• Occasionally attending customer sites for hands-on troubleshooting, equipment changes and migrations.
• Supporting AV and workplace technology issues where required.

Skills/Must Have:

• Experience in a 2nd Line Network Support, Network Engineering or MSP environment.
• Practical experience troubleshooting enterprise networking and wireless infrastructure.
• Hands-on experience with Ruckus and/or Ubiquiti UniFi is highly desirable 
• Strong knowledge of switching, VLANs, IP addressing, DHCP and DNS.
• Experience diagnosing wireless faults and understanding how networks operate.
• Previous involvement in physical network installations, configuration or onsite changes.
• Confidence managing remote support tickets independently.
• Excellent customer communication and problem-solving skills.
• Candidates must be based in Manchester or the immediate surrounding area due to occasional customer site requirements.

Desirable Skills:

• Additional exposure to Fortinet/FortiGate, MikroTik or Juniper would be advantageous but isn't essential.

Benefits:

• Predominantly remote working
• Company laptop and home-working equipment
• Travel expenses for customer site visits
• Exposure to multiple customer networks and technologies
• Technical training and development
• Opportunities to progress into more advanced networking and infrastructure responsibilities

Salary:

• £30,000 to £35,000 basic salary