Account Manager - Internet Service Provider

Looking for a role with plenty of growth opportunities?

Join a progressive technology company with more than 20 years of experience in telecoms, supporting businesses nationally and internationally. It is dedicated to efficient, seamless support packages and to straightforward, flexible solutions as individual as each customer, because communications can make the difference between winning a deal and losing out.

A newly created opportunity exists for an Account Manager to take ownership of a well-established portfolio of existing customers following an internal move. The ideal candidate will keep customers in contract and renewed, uncover opportunities to sell more services into each account, and win new business through networking and prospecting. The role is around 75-80% account management and 20-25% new business.

Ready to make a move? Get in touch and apply today!

Responsibilities:

• Manage and grow a portfolio of existing customer accounts, building strong, long-term relationships
• Make sure customers remain in contract and are renewed on time, keeping churn to a minimum
• Identify and close cross-sell and upsell opportunities across the networking, connectivity and telecoms portfolio
• Generate new business through networking events, prospecting and outreach
• Understand customers’ needs and recommend the right solutions to support their business
• Keep accurate records of accounts, opportunities and pipeline in the CRM
• Work closely with internal technical and service teams to deliver a great customer experience

Skills/Must have:

• At least 2 years’ experience in an IT networking or telecoms sales or account management role
• A track record of managing renewals and growing revenue from existing customers
• Confidence generating new business, from prospecting to closing
• Strong relationship-building, communication and negotiation skills
• A proactive, organised and commercially minded approach

Salary:

• £40,000 Basic + £6.000 Car Allowance + OTE