Account Manager - IT Solutions Provider

Join one of Melbourne's most reputable computer services companies, serving over 500 clients across diverse industries including Finance, Accounting, Medical, and SMEs. With a strong focus on customer satisfaction and service excellence, we are committed to providing innovative IT solutions tailored to our clients' needs.

As an Account Manager, you will play a vital role serving as the primary point of contact for designated client accounts. Working closely with senior account managers, you will be responsible for building and nurturing strong, long-lasting relationships with clients, overseeing account management activities, and maximizing profitability through contract negotiation and agreement management.

Responsibilities:

• Serve as the main point of contact for designated client accounts, addressing any inquiries or concerns in a timely and professional manner.
• Build and maintain strong, trusted relationships with clients, understanding their needs and objectives to provide tailored solutions.
• Collaborate with senior account managers to develop and implement account strategies to meet client goals and objectives.
• Oversee all aspects of customer account management, including contract negotiation, agreement management, and profitability analysis.
• Identify opportunities for upselling or cross-selling additional products or services to existing clients to maximize revenue.
• Act as a liaison between clients and internal teams, ensuring seamless communication and coordination of resources to deliver exceptional service.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in account management or a similar customer-facing role, preferably within the IT or technology industry.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Excellent negotiation and persuasion skills, with a track record of successfully closing deals and maximizing profitability.
• Highly organized with strong attention to detail and the ability to manage multiple accounts simultaneously.
• Ability to work collaboratively within a team environment and independently when necessary.
• Knowledge of IT products and services is a plus but not required.

Location:

• This role is based in Blackburn North, Melbourne, with occasional travel to client locations across the Melbourne area as needed.

Salary:

• $Competitive and negotiable DoE

How to Apply:

If you're a dynamic and results-driven individual with a passion for building strong customer relationships and driving business growth, we'd love to hear from you. Please apply here!