Cyber Services Director - Systems Integrator

This company is looking for a Cyber Services Director to lead its Managed and Professional Services function, driving service excellence, customer success, and operational performance. The role offers the opportunity to lead a high-performing cyber services organisation, work closely with senior leadership, build strong enterprise customer relationships, and support the continued growth of the business.

Ready to make a move? Get in touch and apply today!

Responsibilities:

• Lead and develop multi-disciplinary teams across Managed Services, Professional Services, Customer Success, Project Management and Internal IT.
• Own the successful delivery of approximately £12m in cyber services revenue.
• Drive customer retention, service quality, profitability and operational excellence.
• Build trusted relationships with CISOs, IT Directors and senior customer stakeholders.
• Act as the senior escalation point for complex technical, operational and customer issues.
• Partner with Technology and Commercial teams to ensure services remain innovative, scalable and aligned to customer needs.
• Develop and mentor senior leaders while creating a high-performance culture.
• Oversee service delivery across MDR, SOC, DFIR and Professional Services engagements.
• Monitor service performance, customer satisfaction and financial KPIs.
• Contribute to strategic planning as a key member of the Executive Leadership Team.

Skills/Must Have:

• Proven leadership experience within a cyber security services organisation.
• Strong background in Managed Services, MDR, SOC, DFIR and/or Professional Services.
• Experience leading large, multi-disciplinary service delivery teams.
• Commercial responsibility for revenue, customer retention and service performance.
• Strong customer-facing skills with experience engaging C-Level stakeholders.
• Excellent leadership, mentoring and people management capabilities.
• Ability to balance strategic planning with hands-on operational delivery.
• Strong commercial awareness and operational management experience.
• Excellent communication, stakeholder management and problem-solving skills.

Benefits:

• Executive Leadership Team position with strategic influence.
• Lead a growing, highly respected UK cyber security specialist.
• Opportunity to shape the future direction of the business.
• Work alongside industry-leading cyber security professionals.
• Strong investment and continued business growth.
• Excellent career progression and leadership development opportunities.

Salary:

• £120,000 - £130,000 + 30% Bonus