Datacentre Technician - AI Infrastructure

A growing cloud and AI infrastructure provider is looking to hire a Datacenter Technician to support its operations in Santa Clara. The company specializes in high-performance cloud computing and GPU infrastructure, delivering scalable solutions for AI training, inference and demanding compute workloads. Supporting a diverse customer base, from startups and developers to enterprises and research institutions, the business focuses on performance, reliability and efficient infrastructure delivery.

The Datacenter Technician will be responsible for the installation, cabling, troubleshooting and maintenance of GPU and compute infrastructure supporting customer AI workloads. Working closely with remote platform, network and Site Reliability Engineering (SRE) teams, the role focuses on maintaining high infrastructure availability, resolving hardware issues efficiently and ensuring clean, reliable deployments.

If you are interested in this, get in touch and apply today! 

Responsibilities:

• Rack, stack and cable GPU servers (e.g. NVIDIA HGX/DGX-class systems), storage and network gear to build standards
• Run structured cabling for high-speed fabrics: InfiniBand and Ethernet/RoCE, fibre and DAC/AOC, including labelling and cable management
• Diagnose and replace failed hardware: GPUs, DIMMs, NVMe drives, PSUs, NICs, transceivers and fans
• Bring up new nodes: BIOS/BMC configuration, firmware updates, burn-in and validation before handover to production
• Work remote-hands and break/fix tickets against SLAs, with clear updates to platform and SRE teams
• Handle RMAs with vendors and OEMs, and keep spares and asset inventory accurate
• Monitor rack power, cooling and environmentals; escalate issues to the colocation provider
• Follow datacentre safety, access and change-management procedures
• Document builds, procedures and fixes so the runbook improves over time

Skills/Must have:

• 2+ years in a datacentre technician, field engineer or hardware support role
• Hands-on server hardware experience: component swaps, BIOS/BMC (IPMI/Redfish) and firmware updates
• Solid fibre and copper cabling skills, including optics and transceiver handling
• Working Linux command-line skills for basic diagnostics (e.g. dmesg, ipmitool, lspci, nvidia-smi)
• Understanding of datacentre power and cooling basics (PDUs, A/B feeds, hot/cold aisle)
• Able to lift up to 50 lbs and work on your feet in a datacentre environment
• Comfortable working onsite in Santa Clara, with flexibility for occasional out-of-hours or on-call work
• Clear written communication for tickets and handovers

Benefits:

•    Initial 3-month contract with a clear path to a permanent role

Salary:

• Permanent base salary of $100,000 – $120,000, depending on experience