EUC Engineer (SC Cleared) - Consultancy

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Responsibilities:

• Deliver a positive and professional support experience for end users
• Build trust and strong working relationships with corporate users
• Support rollout, deployment, setup, and maintenance of end-user devices
• Provide support for desktops, laptops, printers, peripherals, and associated hardware
• Diagnose, troubleshoot, and resolve hardware, software, and system issues
• Respond promptly to user requests and ensure rapid service restoration
• Troubleshoot both onsite and remote user issues using remote support tools
• Escalate complex incidents appropriately while maintaining ownership through resolution
• Perform root cause analysis and identify recurring issue trends
• Maintain accurate documentation and update ticketing systems consistently
• Coordinate with technical teams and stakeholders to ensure service continuity
• Support administrative activities including equipment scheduling and logistics
• Ensure compliance with service desk procedures and KPIs
• Provide excellent customer service in a fast-paced environment

Essential Skills & Experience:

• SC Cleared or eligible for SC Clearance
• Experience supporting desktop, laptop, printer, and peripheral environments
• Previous experience within an IT support, helpdesk, service desk, or rollout environment
• Strong troubleshooting and diagnostic abilities
• Knowledge of end-user devices and workplace technologies
• Excellent communication and interpersonal skills
• Strong customer-facing experience with the ability to engage effectively with stakeholders
• Ability to work effectively under pressure and meet SLA/KPI targets
• Strong listening and problem-solving skills
• Good multitasking and organisational skills
• Proficiency in Microsoft Office applications and office tools
• Experience with ticketing systems and documentation practices
• Ability to work independently and collaboratively within teams

Desirable Skills:

• Prior device rollout or migration project experience
• Experience supporting enterprise users within large environments
• Familiarity with remote monitoring and management tools
• Experience working in customer-facing environments

Contract Details:

• Location: Wokingham and Warwick, UK
• Employment Type: Contract (6 months)
• Working Model: Onsite - 5 days per week
• Open Positions: 4 (2 in Wokingham, 2 in Warwick)

Salary: 

• £220 per day