Focal Analyst - Tehnology Vendor

Are you looking for an exciting new opportunity?

Join an award-winning cybersecurity specialist dedicated to providing organizations with complete visibility and control over cyber risk. Built around an operational 24/7/365 Security Operations Centre and accredited to rigorous industry standards including ISO 27001, CREST, and PCI-DSS, the company delivers measurable, cost-effective security solutions and continuous threat protection to clients across diverse sectors.

The company is currently on the lookout for a Cybersecurity Service Manager to join its team. The successful candidate will act as the trusted strategic and technical point of contact, taking full operational and commercial ownership for a portfolio of managed security clients. Key responsibilities include leading service reviews, governing SLAs and security standards across SOC, SIEM, MDR, and vulnerability management services, driving continual service improvements, and collaborating with engineering teams to align technical performance with commercial goals.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Own day-to-day service delivery, ensuring performance against SLAs, KPIs and contractual commitments
• Build customer relationships and act as primary technical contact for operational reviews, escalations and service improvement discussions
• Coordinate internal SOC, engineering and specialist teams for timely incident response, request fulfilment and problem resolution
• Chair service review meetings and produce reporting on performance, risks, trends, capacity, backlog and improvement actions
• Oversee major incident communications, escalations and post-incident reviews, tracking corrective actions to completion
• Monitor service quality, identify delivery risks and implement service improvement plans
• Ensure services align with security policies, regulatory obligations and relevant frameworks
• Support onboarding of new customers and transition of new services into live operation (readiness reviews, documentation, acceptance criteria)
• Work with commercial, sales and solution teams on renewals, service changes, scope adjustments and account growth
• Manage third-party suppliers and partners involved in service delivery
• Maintain service documentation, risk registers, action logs and governance records
• Contribute to budgeting, forecasting and service profitability tracking

Skills/Must have:

• Proven experience in a technical and/or service delivery manager role, or similar within managed services — preferably cyber security or IT security operations
• Good understanding of cyber security managed services: SOC, SIEM, MDR, vulnerability management, endpoint protection, incident response, security monitoring
• Good knowledge of service management disciplines: incident, problem, change, SLA management, continual service improvement
• Ability to translate technical issues into clear business language for customer stakeholders and senior leaders
• Experience managing customer escalations, service reporting and governance forums
• Strong stakeholder management skills across technical, operational and commercial teams
• Excellent written and verbal communication, organisational and prioritisation skills
• Experience working in regulated or security-sensitive environments

Salary: 

• £40,000 - £50,000