L1 SOC Analyst - Systems Integrator

Are you looking for an exciting new opportunity?

Join a leading UK provider of managed IT, cyber security, and modern workplace solutions, supporting over 2,000 customers with a team of more than 300 experts across cloud, connectivity, managed services, and unified communications. Driven by innovation, technical excellence, and exceptional customer service, the organization values people who are passionate about technology, think creatively, and are committed to continuous improvement.

A newly created opportunity exists for a Cyber Security Analyst L1 to join a growing 24/7 Security Operations Centre team in Gateshead. The ideal candidate will monitor and triage security alerts, conduct detailed investigations, and improve detection accuracy through ongoing tuning, while acting as an initial escalation point for Associate Analysts. Strong organisational skills, attention to detail, and excellent customer service are essential.

Don’t miss out on this exciting opportunity and apply today!

Responsibilities:

• Monitor security queues, triage alerts and assess incident severity.
• Conduct detailed security investigations, correlating relevant data to identify potential threats.
• Act as a first point of escalation for Associate Analysts, supporting complex queries and tickets.
• Assist with incident response activities and post-incident reviews.
• Identify opportunities to improve detection accuracy and implement appropriate tuning in line with established SOC processes.
• Monitor emerging threats and incorporate relevant threat intelligence into security operations.
• Handle customer calls professionally, acting as an initial point of contact for customers and incident response engagements.
• Maintain ongoing learning and professional development to strengthen technical capabilities.
• Collaborate with colleagues and actively contribute to team meetings.
• Support vulnerability scanning activities and the preparation of reports.

Skills/Must Have:

• The successful candidate will ideally have:
• Experience using security monitoring tools such as CrowdStrike, Microsoft Sentinel and Microsoft XDR.
• A background in IT or a related technical environment.
• Previous experience working shifts or within a shift-based operational team.
• An understanding of cyber security technologies and principles.
• Experience investigating security events and triaging alerts.
• Familiarity with incident response processes and post-incident reviews.
• An understanding of threat intelligence and its application within security operations.
• Strong communication skills, with the ability to handle customer calls and emails professionally.
• A collaborative approach and the ability to work effectively within a team.
• Good attention to detail, a willingness to learn and a proactive approach to problem-solving.

Desirable Skills:

• Blue Team Level 1 (BTL1).
• TryHackMe Level 1.
• SANS / GIAC certifications.
• Microsoft SC-200.
• CrowdStrike Certified Falcon Responder (CCFR).
• The business recognises that candidates may not possess every qualification or experience listed above. Ongoing training and professional development are central to its approach, with a commitment to helping employees strengthen their technical capabilities and progress in their careers.
• Candidates who are passionate about cyber security, eager to learn and motivated to deliver high-quality work are encouraged to apply.

Location & Working Pattern:

• The role is based at the company's head office on Gateshead Quayside, with travel required as necessary.
• The position operates on a four days on, four days off shift pattern, alternating between day and night shifts.
• Day shifts: 7:00am to 7:00pm.
• Night shifts: 7:00pm to 7:00am.

Benefits:

• Travel benefits, including free parking and subsidised travel passes.
• Health Cash Plan.
• Cycle to Work Scheme.
• Network Benefits.
• Employee Assistance Programme.
• Enhanced annual leave, increasing with length of service.
• Enhanced maternity, paternity and parental leave schemes.
• Enhanced pension scheme.
• Home and technology purchase scheme.
• Electric vehicle salary sacrifice scheme.
• Employee referral scheme.
• New business referral scheme.
• Discounted gym membership.
• Life assurance and critical illness cover.

Salary:

• £35,705 to £40,825 per annum, depending on experience. This figure includes a 15% shift allowance.