L2 Systems Engineer - Systems Integrator

Looking for a role with plenty of growth opportunities?

Join a Perth-based IT support provider offering managed IT services, consulting, help desk support, project management, and customised software solutions to organisations of all sizes and industries. Its core focus is friendly, professional support delivered with service excellence, integrity, and efficiency.

The company is currently on the lookout for a Level 2 Systems Engineer to join a growing technology team in Perth, taking ownership of more complex IT issues. The ideal candidate will work closely with clients and internal technical teams, providing Level 2 support, troubleshooting escalated incidents, and assisting with the implementation, maintenance, and optimisation of IT environments.

Don’t miss out on this exciting opportunity and apply today!

Responsibilities:

• Provide Level 2 technical support across end user computing, systems and infrastructure.
• Troubleshoot and resolve escalated hardware, software, networking and connectivity issues.
• Administer and support Microsoft 365, including Exchange Online, Teams and SharePoint.
• Assist with Microsoft Azure, Active Directory and Entra ID administration.
• Support Windows Server environments, user accounts, permissions and Group Policy.
• Diagnose and resolve network issues involving firewalls, VPNs, switching and wireless connectivity.
• Monitor system performance, investigate recurring incidents and implement preventative solutions.
• Manage incident tickets, document resolutions and maintain accurate technical records.
• Assist with IT projects, system upgrades, migrations and infrastructure improvements.
• Deliver professional technical support while maintaining strong client relationships.

Skills/Must Have:

• 2+ years of experience in IT support, systems administration or a similar technical role.
• Experience providing Level 2 support within an MSP or multi client IT environment is advantageous.
• Working knowledge of Microsoft 365, Active Directory and Entra ID.
• Experience troubleshooting Windows operating systems and common business applications.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs and firewalls.
• Exposure to Microsoft Azure, virtualisation and Windows Server environments.
• Strong troubleshooting, problem solving and incident management skills.
• Excellent communication skills and a customer focused approach.
• Ability to work independently, manage competing priorities and collaborate within a technical team.

Benefits:

• Full time, onsite position based in Perth.
• Exposure to a diverse range of client environments and technologies.
• Opportunities to develop your systems, cloud and networking expertise.
• A collaborative technical team with scope for ongoing professional development.

Salary:

• Up to $90,000 + superannuation.