L3 Voice Engineer - Systems Integrator

Ready to take the next step in your career?

Join a global technology solutions provider delivering cloud, security, networking, wireless, and digital infrastructure services to FTSE 250 and Fortune 500 organizations. With an international presence and a strong focus on innovation, the organization helps customers modernize and optimize their technology environments across a range of industries.

This opportunity is ideal for an experienced Level 3 Voice Operations Engineer looking to support a global enterprise voice environment. The role combines BAU support with project delivery, working across the full voice infrastructure to troubleshoot complex issues, deliver upgrades and lifecycle initiatives, and ensure a stable, high-performing voice platform.

Don’t miss out on this exciting opportunity and apply today!

Responsibilities:

• Provide Level 3 support for enterprise voice infrastructure and services.
• Troubleshoot, analyse and resolve complex voice-related incidents.
• Support voice operations projects, upgrades and lifecycle management.
• Work closely with global operations and engineering teams.
• Support end users and back-end voice infrastructure through to carrier connectivity.
• Produce technical documentation and operational handover documentation.
• Manage incidents, problems and changes in line with ITIL best practice.
• Update and manage tickets within ServiceNow.
• Communicate effectively with business stakeholders during projects and major incidents.
• Participate in planned weekend work when required.

Skills/Must Have:

• Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x+.
• Hands-on experience with Cisco IP Phones, Cisco Jabber and Jabber Mobile.
• Excellent understanding of voice technologies including SIP, MGCP, ISDN, session management and call routing.
• Experience administering Avaya System Manager and Session Manager.
• At least 5 years' experience supporting enterprise voice and data environments.
• Good understanding of ITIL processes including Incident, Problem and Change Management.
• CCNP Collaboration-level knowledge (certification not essential).

Desirable Skills:

• Cisco UCCX
• IPC / Private Wire environments
• IPC Unigy Trading System
• NICE Voice Recording

Contract Details:

• Glasgow (Minimum 2 Days Onsite)
• 9-Month Contract

Salary:

• £350-£450 per day (Inside IR35)