Level 2 Support Engineer - Systems Integrator

Keen to join a company that champions growth and development?

Join a leading IT services and solutions provider supporting partners across the IT channel with specialist expertise, managed services, and end-to-end technology support. The company delivers solutions across the full IT spectrum, helping organisations scale and solve technical challenges through collaborative support.

The company is looking for a 2nd Line Support Engineer to join a busy IT operations environment, supporting Microsoft cloud and on-prem infrastructure. The role focuses on resolving escalated incidents, supporting end-user environments, and maintaining stability across M365, endpoint management, and core infrastructure services.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Provide 2nd line support for incidents and service requests across desktop, server, and cloud environments
• Troubleshoot and resolve issues across Microsoft 365, Windows environments, and Active Directory/Entra ID
• Support endpoint management using Intune, including device configuration, compliance, and updates
• Assist with user access management, including MFA, Conditional Access, and permissions
• Support and troubleshoot Azure Virtual Desktop/Remote Desktop Services environments
• Perform patching and updates across systems, ensuring security and compliance standards are met
• Work within an ITSM tool (eg ServiceNow/Jira), managing ticket queues, prioritisation, and escalations
• Support network-related issues including DNS, DHCP, VPN, and connectivity troubleshooting
• Maintain and update technical documentation and knowledge base articles
• Collaborate with 3rd line teams and external vendors for complex issue resolution

Required Skills/Qualifications:

• Experience in a 2nd line/support engineer role within a Microsoft environment
• Strong knowledge of:
• Microsoft 365 (Exchange Online, Teams, SharePoint)
• Active Directory/Entra ID
• Windows 10/11 and Windows Server
• Hands-on experience with Intune/Endpoint Manager
• Understanding of MFA, Conditional Access, and identity management
• Experience supporting AVD or RDS environments
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience working with ITSM tools and SLA-driven environments
• Strong troubleshooting and problem-solving skills

Contract Details:

• Location: Hybrid - Birmingham
• Contract: 2 Months (Initial)

Salary:

• £250 per day (Inside IR35)