Network Systems Admin - Banking & Finance

Are you looking for an exciting new opportunity? 

Join a well-established accounting and consulting firm providing tax, audit, accounting, consulting, and wealth management services. With decades of industry experience and offices across multiple locations, the organization delivers comprehensive business solutions with a strong focus on client success.

This opportunity is for a Level 2 IT Support Technician to provide remote and on-site technical support across a diverse client base. The role involves troubleshooting networks, servers, and IT infrastructure, with regular travel to client sites in the Memphis and Jackson, Tennessee areas as needed.

Ready to make a move? Get in touch and apply today!

Responsibilities:

• Remote & On-Site IT Support: Provide Level 2 troubleshooting and support for client environments, including network, server, and workstation issues.
• Network Troubleshooting: Diagnose and resolve network-related issues such as connectivity problems, routing issues, and configuration errors (TCP/IP, DNS, DHCP, etc.).
• Server Management: Assist in the management, maintenance, and troubleshooting of Windows and Linux servers, including Active Directory, Group Policy, Exchange, and other core server applications.
• Workstation Support: Troubleshoot and resolve hardware, software, and operating system issues on end-user workstations (Windows, macOS, and possibly Linux).
• Incident Management: Manage and escalate tickets within the service management platform (e.g., ConnectWise, ServiceNow, or similar), ensuring timely resolution of issues.
• Remote Monitoring & Management (RMM): Use RMM tools to monitor client systems, ensuring systems are up-to-date, secure, and functioning properly.
• Backup & Disaster Recovery: Ensure clients' data is securely backed up and assist with disaster recovery tasks when necessary.
• Client Communication: Maintain professional communication with clients regarding the status of issues, next steps, and resolution timelines.
• On-Site Visits: Travel to client locations in the Memphis and Jackson, TN area to provide on-site support as needed

Skills/Must have:

• Experience: Minimum of 2-3 years of hands-on experience in IT support, including troubleshooting of networks, servers, and endpoints.
• Strong understanding of TCP/IP, DNS, DHCP, VPN, and related network protocols.
• Experience with Windows Server (2012/2016/2019), Active Directory, and Office 365 environments.
• Familiarity with VMware or Hyper-V, as well as basic virtualization and cloud concepts.
• Experience with backup solutions and disaster recovery practices.
• Proficient with RMM and PSA tools (ConnectWise, Datto, etc.) is a plus.
• Strong understanding of security best practices, firewalls, antivirus, and endpoint protection.
• CompTIA Network+ or A+
• Microsoft Certified: Windows Server or Microsoft 365 certifications (e.g., MCSA, MS-100)
• Cisco Certified Network Associate (CCNA) or equivalent is a plus.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and communication abilities.
• Ability to work independently and prioritize tasks effectively.
• Willingness to travel to client sites within the Memphis and Jackson area.
• Additional Requirements:
• Must have reliable transportation for client visits.
• Ability to work remotely, but travel to on-site locations when necessary.

Benefits:

• Flexible work-from-home setup
• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• Ongoing professional development and training opportunities
• Mileage reimbursement for on-site travel
• Opportunity to work with a dynamic and growing team of IT professionals

Salary:

• $55,000 - $65,000 Base Salary