NOC Technician - Telecommunications

Ready to take the next step in your career?

Join a managed connectivity provider purpose-built for complex, global, multi-carrier enterprise environments, combining vendor-agnostic network design with practitioner-led project management. Every project is staffed by experienced network practitioners who stay accountable from design through to operations, because the focus is on execution rather than technology.

Applications are open for a Network Operations Engineer to take ownership of live network services while building towards a network engineering role. The ideal candidate will work across Juniper infrastructure, carrier interconnections, and managed network services, with opportunities to support new SD-WAN and network observability deployments. The role covers troubleshooting, provisioning, customer support, and occasional field deployments, alongside hands-on projects, equipment evaluation, and new service roll-outs.

Ready to make a move? Get in touch and apply today!

Responsibilities:

• Troubleshoot customer connectivity issues, identifying faults across customer equipment, carrier circuits and the core network.
• Coordinate escalations with carriers and the outsourced NOC, keeping tickets moving through to resolution.
• Provision and activate Internet, point-to-point and cloud services across core and carrier NNI infrastructure.
• Configure, test and support routers, switches and network demarcation equipment.
• Support engineering projects, including equipment selection, service development and monitoring deployments.
• Complete occasional circuit turn-ups, hardware installations and local site visits.
• Maintain accurate network documentation and participate in a light, rotating on-call schedule.

Skills/Must have:

• Three or more years supporting service provider or customer networks, ideally within an ISP or MSP.
• Strong Layer 1–3 knowledge, including fibre optics, VLANs, MPLS/VPLS, BGP and OSPF.
• Hands-on experience configuring and troubleshooting network hardware.
• Confident communication with customers, carriers and technical teams.
• A proactive approach, strong problem-solving skills and the ability to learn new technologies quickly.
• Availability for hybrid working, occasional site visits and rotating on-call cover.
• Juniper/JUNOS, AWS/Azure connectivity, SD-WAN and SIP/voice experience would be advantageous.

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Hybrid working
• Hands-on engineering project exposure
• Opportunity to progress into engineering or senior technical responsibilities

Salary:

• $65,000–$90,000 per year, depending on experience.