Presales Consultant - Systems Integrator

Looking for a role with plenty of growth opportunities?

Join a well-established technology and managed services business specialising in contact centre and Unified Communications solutions. The organisation works across multiple leading CCaaS platforms, including NICE CXone, Content Guru, and Microsoft Teams contact centre, providing customers with flexible solutions rather than being tied to a single vendor.

The company is looking for a commercially-minded Pre-Sales Solution Consultant to take ownership of end-to-end solution design and the commercial proposition, from technical discovery and pricing through to RFP responses and board-level presentations. The role offers direct commission on successful opportunities and the opportunity to work across multiple platforms. There is also the chance to play a key role in taking the company’s proprietary AI agent platform to market, joining at an early stage with strong commercial momentum already in place.

Don’t miss out on this exciting opportunity and apply today!

Responsibilities:

• Owning the end-to-end solution design across a portfolio of CCaaS platforms including NICE CXone, Content Guru, and Microsoft Teams contact centre
• Building commercial propositions and pricing structures in collaboration with the sales team and taking them back to clients
• Responding to RFPs and contributing to bid submissions across the full product portfolio
• Developing a strong working knowledge of the business's proprietary AI agent platform and positioning it commercially with customers
• Engaging directly with clients to understand their contact centre challenges, customer journeys, and desired outcomes
• Presenting solutions at all stakeholder levels, from technical contacts to senior decision makers
• Working closely with engineering and delivery teams to ensure solutions are commercially sound and technically deliverable
• Contributing to the growth and development of the pre-sales function as the business scales

Skills/Must Have:

• Proven contact centre background, must understand customer journeys, contact centre operations, and CCaaS solutions from direct experience
• Generalist CCaaS platform experience, candidates with a single-vendor background who are not willing to work across multiple solutions will not be suitable
• Demonstrable RFP experience, a non-negotiable requirement for this role
• Commercial acumen, direct involvement in pricing and commercial proposition building is expected, not optional
• Strong customer-facing communication and presentation skills across all levels of seniority
• Confident, direct, and willing to challenge, the team values individuals who bring their own perspective and push back constructively
• Background from an MSP, systems integrator, or technology services business is strongly preferred over a pure vendor-side career
• BPSS clearance eligibility as a minimum

Desirable Skills:

• NICE CXone experience or certification
• Content Guru experience
• Microsoft Teams contact centre experience
• AI platform knowledge - Cognigy or similar conversational AI solutions
• Vendor certifications in any relevant CCaaS platform

Benefits:

• Up to £100,000 base salary
• Commission scheme: 2% of margin on closed opportunities - one current team member earned £20,000 in commission last year
• Car allowance included
• Octopus salary sacrifice electric car scheme available after six months
• Fully remote - no fixed office requirement, work from anywhere in the UK
• Ground-floor involvement in a new proprietary AI agent product already generating significant market interest
• Collaborative, non-hierarchical pre-sales team with genuine influence across the business
• Growing organisation with clear scope for career development as the team expands

Salary:

• Up to £100,000 base + commission + car allowance