Sales Support & Renewal Specialist - Consultancy

The organisation is seeking a Sales Support & Renewal Specialist to provide operational support for its commercial team. This role is ideal for someone who enjoys customer engagement, managing renewals, coordinating vendors, and supporting a high-performing sales function within a fully remote environment.

Ready to make a move? Get in touch and apply today!

Responsibilities:

• Manage customer maintenance and support renewals from initial notification through to completion.
• Build and maintain strong relationships with existing customers to maximise retention.
• Prepare quotations, renewal proposals and commercial documentation.
• Work closely with account managers, technical teams and vendors to ensure renewals are completed on time.
• Track contract expiry dates and proactively engage customers well before renewal deadlines.
• Liaise with technology vendors to obtain pricing, licensing information and renewal approvals.
• Maintain accurate CRM records, sales pipelines and renewal forecasts.
• Support the wider sales team with administration, reporting and customer requests.
• Identify opportunities for licence upgrades, additional services and account growth.
• Ensure a smooth customer experience throughout the renewal lifecycle.

Skills/Must Have:

• Previous experience in Sales Support, Sales Operations, Customer Success, Renewals or Account Coordination.
• Experience working within an IT, Managed Services, Cloud, Cyber Security or Technology environment would be highly advantageous.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal English communication skills.
• High attention to detail and strong commercial awareness.
• Comfortable using CRM platforms and Microsoft Office.
• Able to work independently in a fully remote environment.
• A proactive mindset with excellent customer service skills.

Benefits:

• Fully remote role based in the Philippines.
• Join a growing international technology business.
• Work with leading cloud, infrastructure and cybersecurity vendors.
• Long term career progression into customer success, account management or commercial sales.
• Supportive and collaborative team culture.
• Opportunity to make a genuine impact on customer retention and recurring revenue.

Salary:

• Competitive salary based on experience and qualifications