Server Operations Engineer - Consultancy

Are you looking for a new opportunity?

Join a leading global IT solutions provider trusted by some of the world’s most recognized and innovative organizations. Founded over 2 decades ago in Silicon Valley, the business has expanded across 33 countries with a team of more than 2,000 IT professionals. Focused on helping clients improve decision-making, drive operational efficiency, and gain a competitive edge, the organization combines world-class talent, clear vision, and innovative technology to deliver impactful solutions. With creativity at its core, dedicated software and service innovation teams develop best-in-class tools and technologies that create real value for clients worldwide.

Take the next step in your career and apply today!

Responsibilities:

• Troubleshoot server hardware, physical connectivity, optics, fibre infrastructure, and related production issues within live environments
• Perform server break/fix activities and coordinate troubleshooting across hardware, cabling, circuits, and connectivity issues
• Use Linux command line tools to perform diagnostics, connectivity checks, log analysis, and infrastructure troubleshooting
• Support Layer 1 physical troubleshooting activities across server and network infrastructure environments
• Coordinate Smart Hands / Remote Hands vendors and onsite technicians during incidents, maintenance, and implementation activities
• Manage circuit MACDs including moves, adds, changes, and disconnections
• Coordinate with ISPs, colocation providers, vendors, and internal operations teams to resolve production issues
• Track and manage infrastructure requests, tickets, inventory records, and operational updates through internal systems and JIRA
• Support server, circuit, and spares inventory management and perform regular infrastructure audits
• Execute maintenance activities and follow detailed operational procedures, technical instructions, and MOPs
• Maintain accurate operational documentation and provide implementation reporting where required
• Support production operations environments with a strong focus on uptime, operational standards, and process adherence
• Participate in an on-call rotation supporting operational incidents and maintenance activities

Requirements:

• 2+ years experience within Data Centre Operations, Server Operations, Infrastructure Operations, or Enterprise IT Infrastructure environments
• Experience troubleshooting server hardware and physical infrastructure issues within production environments
• Strong understanding of fibre infrastructure, optics, cabling, physical connectivity, and hardware troubleshooting
• Basic Linux/Unix command line troubleshooting experience
• Experience working within ticketing systems such as JIRA or similar platforms
• Experience coordinating with vendors, field engineers, Smart Hands teams, colocation providers, or ISPs
• Strong troubleshooting and fault isolation skills across hardware, infrastructure, connectivity, and operational processes
• Experience following MOPs, operational procedures, and technical implementation documentation
• Strong communication skills with the ability to coordinate across multiple operational teams and external providers
• Able to work independently within fast-paced operational environments

Working Setup:

• Hyperscale Data Centres
• Server & Hardware Operations
• Linux-Based Troubleshooting
• Physical Infrastructure Support
• Fibre & Connectivity Troubleshooting
• Smart Hands / Remote Hands Coordination
• Production Infrastructure Operations
• Colocation & ISP Coordination

Benefits:

• Opportunity to support one of the world’s most advanced hyperscale infrastructure environments
• Exposure to large-scale production operations supporting globally distributed infrastructure
• Strong long-term project pipeline within a rapidly growing environment

Salary:

• Competitive salary based on experience and qualifications