Service Delivery Manager - Consultancy

Ready to make a move? Get in touch and apply today!

Responsibilities:

• Own and manage end to end IT service delivery across IT and OT environments
• Drive SLA and KPI performance and continuous service improvement
• Lead incident, problem, and change management processes
• Act as the primary escalation point for major incidents and service disruptions
• Coordinate cross functional teams including engineering, vendors, and stakeholders
• Maintain operational stability across complex hybrid infrastructure
• Ensure governance and compliance within ITIL aligned frameworks

Skills/Must have:

• Proven experience in Service Delivery or Service Management roles
• Strong understanding of ITIL practices and frameworks
• Experience with enterprise networking technologies including Cisco, Aruba, Palo Alto, or Fortinet
• Solid knowledge of LAN, WAN, SD WAN, routing, switching, firewall, and VPN
• Experience operating in hybrid IT environments
• Ability to manage high pressure incidents and stakeholder communication

Benefits:

• Exposure to advanced smart infrastructure and OT environments
• Hybrid working model based in Sydney
• Opportunity to work across complex, high impact systems
• Strong career progression within a specialised technology environment

Salary:

• $140,000 – $180,000 + benefits