Service Desk Analyst - Systems Integrator

Are you looking for an exciting new opportunity?

Join a managed security service provider and outsourced technology partner dedicated to delivering intelligent threat detection, compliance management, and strategic IT leadership. The organization operates as a comprehensive off-site security and technology department for its clients, providing reliable system protection and virtual executive consulting.

The organization is expanding its team and is looking to appoint an IT Support Specialist. The successful candidate will deliver technical support across client endpoint, network, and remote-user environments while maintaining professional communication. Key responsibilities include troubleshooting core productivity platforms, operating systems, and network VPNs using established team runbooks and documentation. Additionally, the ideal candidate will occasionally perform on-site technical resolution and maintenance at client locations when required.

Ready to make a move? Get in touch and apply today!

Responsibilities:

• Provide IT support to clients, including endpoint, network, and remote-user issues.
• Troubleshoot VPN, Microsoft 365, Outlook, Teams, Windows environments, and potentially servers.
• Support some Mac and Linux client environments where needed.
• Work from runbooks, documentation, and team training rather than needing to be an expert in every technology on day one.
• Communicate directly with clients throughout support work.
• Occasionally attend client sites in the GTA for hands-on support; the notes estimate roughly one to two callouts per month across the team.

Skills/Must Have:

• 1–2 years of IT support experience.
• Endpoint, network, and remote-user support experience.
• VPN troubleshooting.
• Strong Microsoft 365 knowledge, especially Outlook and Teams; this was described as non-negotiable.
• Primarily Windows support experience.
• Clear written and spoken customer communication.
• Proactive, collaborative approach and willingness to follow documentation/runbooks.

Benefits:

• Full Benefits after 90 days

Salary:

• $50,000 Per Year