Support Desk Engineer - Consultancy

Are you looking for an exciting new opportunity?

Join a globally recognised, world-leading provider of satellite antennas and terminals, empowering connectivity across oceans and continents through innovative technology and a strong maritime VSAT reputation.

The organization is currently on the lookout for a Support Desk Engineer to join its EMEA technical support team in Rotterdam. The ideal candidate will trade field instability for office-based consistency, working a genuine 9-5 role with no on-call, after-hours, or last-minute deployment, while keeping their technical skills sharp across a premium satellite product range. The role comes with structured product training from day one, backed by an experienced EMEA team, offering a clear pathway to develop deep expertise in marine VSAT, TVRO, and L-band systems, with any occasional travel kept to no more than 5% of working hours and fully covered.

Ready to make a move? Get in touch and apply today!

Responsibilities:

• Providing high-quality technical support to customers via telephone and email, covering installation, fault finding, and repair of maritime satellite communication products
• Monitoring open cases and driving prompt resolution, with focus on priority escalations and keeping customers updated throughout
• Performing structured fault analysis and maintaining accurate, real-time case records in the corporate case management system
• Developing and maintaining knowledge across the full marine VSAT, TVRO, and L-band product range
• Providing technical assistance in both pre and post-sales environments and supporting co-workers with technical queries
• Reviewing and contributing to technical documentation and knowledge base content
• Occasional field service activities including onsite interventions and dealer development visits — no more than 10% of working time

Skills/Must Have:

• Background in SATCOM, marine electronics, satellite communications, or navigation systems
• Electromechanical or RF education or equivalent hands-on experience
• Practical knowledge of test equipment including spectrum analysers, multimeters, and oscilloscopes
• Excellent verbal and written English
• Full driving licence

Benefits:

• 9-5 office hours with no after-hours or on-call requirement
• Structured product training provided from day one
• All travel expenses and insurances covered for worldwide duties
• Office-based role in Rotterdam with a stable, well-established global business

Salary:

• €4,500 - €4,900 per month (total annual package up to €63,500 inclusive of 8% holiday allowance)