Systems Engineer - Systems Integrator

Looking for a role with plenty of growth opportunities? Join an organization that values their employees with an amazing company culture. Proudly based in Louisville, the organisation delivers world-class IT support and solutions nationwide. With a team of Microsoft Certified Systems Engineers, Microsoft Certified Trainers, SAN Engineers, and Certified Cisco professionals, the company has been offering state-of-the-art technical services for over 20 years. Named a Best Places to Work winner 9 times, this innovative workplace is where talent thrives.

Keen to join a company that champions growth and development? Feel free to reach out and apply today!

Responsibilities:

• Create / maintain client documentation: Create, maintain and track client documentation with accuracy within two days of acquiring
• Provide clear communication: Keep client informed of incident progress, notifying them of impending changes or agreed outages
• Demonstrate opportunities to provide solutions: Demonstrate the ability to identify opportunities within a customer where you/our client can provide solutions to solve a problem
• Maintain client’s technology infrastructure: Perform daily, monthly, and annual client infrastructure maintenance and upgrades as scheduled
• Continuing Education: Participate in at least five classes, webinars or tests annually to keep technical skills up to date
• Demonstrate technical awareness: When managing a customer relationship, have the ability to match resources to the customer’s technical objectives appropriately
• Detailed and accurate service ticket detail and time entry: Enter detailed and accurate time entries and updates to service tickets the same day the work is completed
• Write technical blogs: Assist marketing with the creation of technical blogs at a minimum of once per quarter
• Provide emergency, on-call support: Provide after-hours, emergency, on-call support on a scheduled weekly rotation no less than one time per year and typically no more than four times per year.
• Provide on-site support: Go to customer sites when requested or on a regular cadence to ensure customer satisfaction and to facilitate better delivery of client service and technical services

Skills/Must have:

• Experience working on Windows Servers
• Experience working on VMware and/or Hyper-V
• Experience with Exchange and O365
• Experience with Active Directory
• Experience working on Azure AD
• Experience working on Storage & Back Up
• LAN/WAN Understanding
• VPN support

Benefits:

• 401k
• Medical
• Dental
• Vision
• Office Dog

Salary:

• $70,000 - $110,000