Technical Account Manager - Technology Vendor

Keen to join a company that champions growth and development?

Join a multi-award-winning cyber security specialist delivering managed security solutions and helping organisations gain visibility and control over cyber risk. The organisation provides 24/7 security monitoring through a UK-based Security Operations Centre and operates to leading industry standards, including CREST certification, ISO 27001, and PCI-DSS accreditation.

This opportunity is ideal for an experienced Technical Account Manager looking to combine technical expertise with commercial account management within a cyber security managed services environment. The role involves managing client relationships, translating security insights into actionable guidance, supporting renewals and retention, and driving account growth while engaging with both technical teams and senior stakeholders.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Act as primary point of contact for a portfolio of clients, building deep understanding of each client's environment, risk profile and business priorities
• Partner with the SOC, threat intelligence and incident response teams to ensure client issues are triaged, escalated and resolved effectively
• Provide realistic, prioritised recommendations to reduce risk, drawing on cyber resilience scoring and NCSC Cyber Assessment Framework outputs
• Act as escalation point for client concerns, coordinating internal resources to resolve issues quickly
• Stay current on the evolving threat landscape and service roadmap to keep client advice relevant
• Own the commercial relationship for your portfolio, including renewals, retention and account health against revenue and churn targets
• Identify and lead cross-sell and upsell opportunities, building needs-based business cases for clients
• Lead or support commercial negotiations across pricing, scope changes and contract terms
• Maintain accurate account plans, renewal forecasts and pipeline data within CRM, and report regularly on account performance
• Run structured QBRs combining technical performance with commercial roadmap and value discussions
• Track and drive client satisfaction and retention metrics (NPS, renewal rate), owning remediation plans where accounts are at risk
• Support onboarding of new clients, ensuring services are configured, documented and the commercial relationship starts on a strong footing
• Contribute to continuous improvement of TAM processes, reporting templates and playbooks

Skills/Must Have:

• Proven experience in a technical account management, customer success or client-facing commercial role within cyber security, managed IT services or a related technical industry
• Track record of owning commercial account outcomes, renewals, retention, upsell/cross-sell or revenue growth, alongside technical relationship management
• Strong working knowledge of core security domains: SOC operations, vulnerability and threat exposure management, incident response, and frameworks such as NCSC CAF, ISO 27001 or Cyber Essentials
• Comfortable interpreting technical security data and translating it into clear recommendations for both technical and non-technical audiences including senior leadership
• Confident negotiator, able to manage commercial conversations, pricing discussions and contract renewals professionally and profitably
• Excellent relationship-building and communication skills, with the confidence to manage difficult conversations and competing client priorities
• Highly organised, able to manage multiple accounts, forecasts and deadlines simultaneously
• Relevant certifications a plus (CompTIA Security+, CISSP, CISM or equivalent)

Benefits:

• Real commercial ownership alongside technical credibility, you'll manage renewals, retention targets, upsell and cross-sell opportunities and QBRs, not just act as a technical liaison between the client and the SOC.
• A front-row seat to a broad managed security services portfolio backed by a 24/7/365 UK-based SOC, threat intelligence, incident response and compliance support, keeping your knowledge sharp and your client advice relevant.
• A clear path into senior account or commercial leadership, with investment in professional development including training and certification support, and a collaborative, inclusive culture to grow in.

Salary: 

• £60,000 - £70,000 basic salary per annum + 50% OTE