Technical Engineer - Technology Vendor

Keen to join a company that champions growth and development?

Join a multi-award-winning cyber security specialist, established in 2015 with a mission to give organisations complete visibility and control over cyber risk through clearly defined, measurable, and cost-effective solutions.

A newly created opportunity exists for a Cyber Security Engineer to join a growing managed services team based in Fareham, Hampshire, responsible for the deployment and in-life support of cybersecurity services across a client base. The ideal candidate will work within a team delivering and maintaining both client-facing services and back-end infrastructure, spanning EDR, vulnerability management, SIEM/SOAR, email filtering, and user training, and will need to be eligible for SC clearance, which will be sponsored.

Ready to take your expertise to the next level? Get in touch today!

Responsibilities:

• Deploy cybersecurity services across the client base including EDR platforms (SentinelOne, CrowdStrike, Microsoft Defender), vulnerability management (Qualys, CheckRed CSPA), email filtering (Mimecast, FortiMail), SIEM/SOAR (FortiSIEM, FortiSOAR), Microsoft Sentinel, user training and phishing simulation (KnowBe4, CybSafe), and other Fortinet products (FortiDLP, FortiAnalyzer, FortiDeceptor, FortiNDR)
• Deploy Linux VMs supporting SIEM and SOAR platforms
• Follow and maintain documented rollout processes to a high standard
• Monitor the health of cybersecurity infrastructure (client-based and internal) and investigate alerts as required
• Respond to client support queries, providing effective and efficient resolution of in-life issues
• Proactively identify potential service issues and work with clients and colleagues to ensure continuity of service
• Plan and execute projects to improve existing services and roll out new products
• Use the ITSM platform (Ivanti) to track deployments, incidents, problems and changes
• Support the internal IT function including user onboarding/offboarding, laptop builds, access management via Entra, endpoint configuration via Intune, and troubleshooting
• Assist in development, handover and documentation of new services and transition into live SOC operation
• Identify security incidents within client estates not detected by standard SOC operations and escalate as required
• Communicate with clients via telephone, IM and email in a professional manner at all times

Skills/Must Have:

• Practical IT support experience covering desktop, server and networking
• Minimum 12 months as 1st/2nd line support at a managed service provider, or 2 years in a traditional IT support role
• Eligible to obtain SC clearance (sponsored by the business)
• Understanding of cybersecurity issues, latest developments, risks and solutions
• Ability to self-manage workload and meet deadlines
• Strong attention to detail across all aspects of the role
• Customer-service oriented with a problem-solving attitude
• Good written and verbal communication skills, able to engage non-technical audiences
• Strong team player with a desire to share knowledge

Benefits:

• Hands-on exposure to a broad and current cybersecurity technology stack, SentinelOne, CrowdStrike, Microsoft Defender, Qualys, Microsoft Sentinel, FortiSIEM, FortiSOAR, Mimecast, KnowBe4 and more across a varied managed services client base.
• A structured personal development programme with vendor qualification support and quarterly objective reviews, giving you a clear path to grow your technical expertise and certifications.
• The variety of both client-facing service delivery and internal IT function support, keeping the role broad and giving you exposure across the full technology lifecycle from deployment through to in-life management.

Salary:

• Up to £35k