Technical Support Engineer (Chinese) - Internet Service Provider

Keen to join a company that champions growth and development?

Join a technology organisation specialising in networking and smart home devices, supporting repair, refurbishment, and lifecycle management operations for connected products. The organisation is focused on delivering high-quality technical solutions while continuously improving repair processes, quality standards, and operational efficiency.

Working within a specialist technical team, you'll focus on advanced diagnostics, component-level repairs, and resolving complex technical faults across networking and smart home devices. You'll also support the introduction of new repair techniques, mentor junior engineers, provide technical guidance, and help improve workshop processes and day-to-day repair operations.

Don’t miss out on this exciting opportunity and apply today!

Responsibilities:

• Perform advanced troubleshooting and repair of routers, switches, Wi-Fi devices, smart home products, and consumer electronics.
• Conduct system-level and component-level diagnostics, including PCB fault finding, power circuits, ports, firmware recovery, and hardware analysis.
• Handle complex, escalated, or high-priority repair cases and provide technical solutions.
• Support, coach, and guide product testers and junior engineers on difficult technical issues.
• Develop and share technical knowledge, repair procedures, and best practices within the team.
• Learn, implement, and adapt new repair methods and technologies introduced by overseas HQ.

Skills/Must Have:

• 5 + years’ hands-on experience in electronics repair/refurbishment, preferably with networking devices, smart home products, or consumer electronics.
• Strong skills in fault diagnosis, PCB repair, soldering, component replacement, firmware flashing, and device testing.
• Good understanding of networking fundamentals (IP, routing, Wi-Fi) and ability to read technical documentation.
•  Must speak and write in fluent Chinese

Salary:

• £32,000 - £35,000 Basic Salary Per Annum + £3,000 Bonus