Tier 2 Engineer - Systems Integrator

Looking to step into a Tier 2 role where your Avaya skills will be recognised and valued? 

Join one of the UK’s fastest-growing tech companies, and an award-winning UK tech company delivering secure cloud, communication, collaboration, and customer experience solutions to some of the most secure, critical, and commercially driven organisations in the UK. Established in 2005, they have grown consistently, serving over 350 customers, including more than 30 UK Government departments and agencies, emergency services, and local authorities. 

They’re now hiring an experienced Tier 2 Engineer ready to step into a high-impact role. If you’ve worked with Avaya, understand voice protocols, and have experience supporting complex contact centre environments, this one’s worth a look! 

If you are interested in this opportunity, we encourage you to get in touch and apply today! 

What’s in it for you?

1. A hands-on Avaya-focused role where your knowledge will make a real impact

2. Flexible working – mostly remote with monthly visits to site

3. Career growth potential within a collaborative, well-supported engineering team

Responsibilities:

• Support, maintain, and administer Avaya CMS (v8 or v10) – changes, deletions, additions
• Provide Tier 2 support across key Avaya technologies (Aura Elite, Contact Centre, Communication Manager, etc.)
• Work with wider infrastructure and cloud contact centre solutions (CX1, NICE, etc.) where possible
• Participate in on-call rota (approx. 1 in 8 initially) and escalate complex issues as needed
• Collaborate with team members to ensure high-quality service delivery and contribute to continuous improvement

Skills / Must have:

• Solid experience with Avaya CMS v8 or v10 – particularly admin tasks (not necessarily routing)
• Good understanding of VOIP and voice technologies
• Experience with Avaya Aura System/Session Manager, SBC for Enterprise, or similar
• Exposure to cloud-based contact centre platforms like CX1 or NICE (nice to have)
• Strong troubleshooting and escalation experience in a Tier 2 environment
• BPSS + NPPV3 clearance required post-probation (SC previously held is a bonus)
• Driving licence preferred but not essential

Benefits:

• 25 days holiday + bank holidays (rising with service)
• Enhanced maternity and pension contributions
• Mental health support and EAP access
• Electric vehicle, cycle to work, and tech schemes
• Monthly team socials and wellbeing events
• Structured progression and Tier 3 training opportunities
• Friendly and collaborative team culture
  

Salary:

• £45,000 per annum
• £350 on-call allowance (1 in 8 or more frequent, with additional overtime available)
   Monday–Friday, 9am–5pm