Tier 2 Engineer - Systems Integrator

Ready to take the next step in your career?

Join a technology provider built on simplifying IT so businesses can focus on what matters, offering practical, cost-effective solutions and long-term partnerships backed by reliable support and expert guidance as clients grow.

An exciting opportunity has arisen for a Tier 2 Engineer to join a growing managed services team as the first point of contact for end users. The ideal candidate will provide technical support, troubleshoot common IT issues, and ensure a positive client experience, with structured onboarding, mentorship from senior engineers, exposure to escalated issues, and a defined path toward Tier 3.

Ready to make a move? Get in touch and apply today!

Responsibilities:

• Provide Tier 2 technical support for client infrastructure environments, resolving escalated incidents and service requests.
• Troubleshoot and resolve issues involving Windows Server, Active Directory, DNS, DHCP, Group Policy, and Microsoft 365.
• Support virtualization platforms, including VMware vSphere/ESXi and Microsoft Hyper-V.
• Assist with the administration, maintenance, and troubleshooting of physical and virtual servers.
• Support backup and disaster recovery solutions, including monitoring backup jobs, investigating failures, and assisting with recovery operations.
• Troubleshoot storage, hardware, operating system, and infrastructure performance issues.
• Support cloud infrastructure and hybrid environments, particularly Microsoft Azure and related services.
• Assist with infrastructure deployments, upgrades, migrations, patching, and configuration changes.
• Monitor client environments, respond to alerts, and proactively identify potential infrastructure issues.
• Maintain accurate technical documentation, including client configurations, troubleshooting steps, and knowledge base articles.
• Work within ticketing systems to manage incidents, prioritize workloads, and meet service-level agreements (SLAs).
• Collaborate with Tier 1 and Tier 3 engineers to escalate complex issues and ensure timely resolution.
• Communicate technical issues, resolutions, and recommendations clearly to clients and internal stakeholders.

Skills/Must have:

• 3+ years of experience in IT infrastructure support, systems administration, or a similar technical role.
• Experience working within a Managed Services Provider (MSP) or supporting multiple client environments is highly desirable.
• Strong working knowledge of Windows Server environments and core infrastructure services, including Active Directory, DNS, DHCP, and Group Policy.
• Hands-on experience with virtualization technologies such as VMware vSphere/ESXi or Microsoft Hyper-V.
• Experience troubleshooting server hardware, operating systems, and infrastructure-related issues.
• Familiarity with Microsoft 365 administration and hybrid IT environments.
• Understanding of backup, disaster recovery, and business continuity concepts.
• Experience with infrastructure monitoring, ticketing systems, and incident management processes.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose issues and work toward root cause resolution.
• Excellent communication skills and the ability to provide technical support to clients with varying levels of IT knowledge.
• Strong organizational skills, including the ability to prioritize multiple tickets and manage competing deadlines.
• A proactive mindset, willingness to learn, and ability to work both independently and collaboratively.

Benefits:

• Health, dental, and vision insurance
• Company-paid life insurance
• Company-paid disability coverage
• 401(k) with company match
• Paid time off and holidays
• Paid certification exams and renewals

Salary:

• $90,000