Tier 2 Engineer - Systems Integrator

Are you looking for an exciting new opportunity? 

Join a technology solutions provider delivering managed IT, security, cloud, application development, and consulting services. With extensive industry experience, the company supports businesses with a broad range of enterprise technology solutions.

This opportunity is for a Tier 2 Engineer to support a diverse client base across healthcare, retail, pharmacy, and other multi-site environments. The role combines hands-on troubleshooting with project-based work, providing exposure to Microsoft 365, Azure/Entra, networking, and infrastructure technologies within a fast-paced MSP environment.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Provide Tier II/Tier III support across Windows desktop and server environments
• Troubleshoot Microsoft 365, Azure, and Entra environments
• Support networking infrastructure including VPNs, VLANs, switching, wireless, DHCP, and DNS
• Assist with firewall administration across Fortinet, SonicWall, and Cisco environments
• Work within RMM and PSA platforms to manage tickets, documentation, and client support
• Support and maintain multi-site client environments
• Participate in project-based work alongside daily support responsibilities
• Deliver excellent communication and customer service to end users and clients
• Maintain accurate documentation and follow-through on assigned tasks
• Participate in an on-call rotation schedule

Skills/Must have:

• Prior MSP experience strongly preferred
• At least one certification required: A+, Network+, or Security+
• Willingness to obtain all three certifications within the first year
• Strong Windows desktop and server troubleshooting experience
• Experience supporting Microsoft 365 environments
• Ability to navigate Azure and Entra independently
• Mid-level networking and firewall troubleshooting experience
• Familiarity with Fortinet, SonicWall, and Cisco technologies
• Understanding of VPNs, switching, VLANs, wireless, DHCP, and DNS
• Experience using RMM and PSA platforms
• Experience with Autotask is a major plus
• Experience supporting healthcare, retail, pharmacy, or other multi-site environments is a plus
• Strong communication, accountability, and documentation skills
• Calm under pressure with the ability to think critically and troubleshoot independently
• Coachable mindset with a desire to continue learning and growing technically

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Accrued PTO
• Certification Reimbursement 

Salary:

• $85,000 - $95,000 annually (based on experience)